MARJOSE HELP CENTER

About Us, PRODUCTS, ORDERS & DELIVERY

ABOUT US

Is Marjose a registered business?

Where is your Physical store?

Do you offer face-to-face meet ups?

Where are your suppliers from?

PRODUCTS

Does Marjose stock all these products?

What is the quality of the items here?

Where are the products coming from?

Is there a warranty for eletronics and gadgets?

Why do i see standard package and options i gadgets?

ORDERS

Are there discounts on bulk orders?

Looking for a certain product

SHIPMENT & DELIVERY

Where do we ship to?

Do you offer free delivery?

How long does delivery take?

How do you calculate shipping fee?

What if my item does not arrive within the specified time

What is fast lane shipping and standard shipping

90 days has passed and i did not receive my order

My tracking number is not working and i have not received my order after 30 days

`Do i get my items in my house or my shipping address

Why post office pick up when i paid for shipping?

Do i need to pick up if i used DHL or Premium ?

TARIFFS & CUSTOMS CHARGES

Is there a custom charge when i order intl items?

I cannot pay the fees imposed by the Philippines post office - i want a refund

No one told me about the charges

Will i lose my items if i dont pay the Post office?

How can I find out about my local import tariffs?

Do i pay tax when i ship with DHL or EMS or FEDEX

Do i receive my items at home or the address i used?

INTERNATIONAL PRODUCTS & SHIPMENT

What are international products?

How do i know an item is international?

Does international sellers ship to the Philippines?

How long does it take for items from abroad to arrive in the Philippines ?

Can i track my order coming from abroad?

What if i do not receive my item after expected delivery dates has passed?

Is there refund?

How can i process my refunds or returns?

Do i recieve my items in my house or address?

PAYMENT OPTIONS

Do we offer COD?

What payment options are available?

When can i make payments for my order?

RETURNS, REPLACEMENTS & REFUNDS

RETURNS, REPLACEMENTS & REFUNDS

MARJOSE RETURNS POLICY

VALID REASONS FOR RETURN

ACCEPTABLE CONDITIONS OF A VALID RETURN

INVALID REASONS FOR RETURN

PROCESS FOR RETURNING AN ITEM

REIMBURSEMENT OPTIONS

TIMEFRAME FOR THE QUALITY CHECKING OF THE RETURNED ITEM

TIMEFRAME TO RECEIVE YOUR REIMBURSEMENT OR REPLACEMENT

REIMBURSEMENT / REFUNDS

RE-SELLERS PROGRAM

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